FAQ
Frequently Asked Questions (FAQ)
Orders & Shipping
How long does shipping take?
We process and ship orders within 2-3 business days. Fulfillment takes 4-5 business days before shipping. Standard U.S. shipping takes 5-7 business days, while international shipping may take longer.
Do you offer international shipping?
Yes! We ship worldwide. Delivery times vary based on your location.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
What if my package is lost or stolen?
Only Plants Papers is not responsible for lost or stolen packages. Please ensure your shipping address is correct at checkout. Contact us at Onlyplantspapers@gmail.com if you experience any issues.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unused and unopened products. Customers are responsible for return shipping costs.
How do I start a return?
Email us at Onlyplantspapers@gmail.com with your order number and reason for return. Refunds are processed once we receive and inspect the returned item.
Are there any items that cannot be returned?
For hygiene reasons, we do not accept returns on used or opened products. Final clearance items are non-refundable.
Product & Care
What materials do you use?
Our products are made from organic, thoughtfully sourced materials that align with our commitment to sustainability.
How should I care for my items?
To maintain quality, we recommend washing in cold water and air drying when possible.
General
Do you offer wholesale or bulk discounts?
Yes! If you're interested in wholesale or bulk orders, please email us at Onlyplantspapers@gmail.com.
How can I contact customer support?
For any questions, reach out to us at Onlyplantspapers@gmail.com. We aim to respond within 24-48 hours.
Still have questions? Contact us anytime at Onlyplantspapers@gmail.com! 🌿